{"id":5128,"date":"2011-02-21T10:14:12","date_gmt":"2011-02-21T15:14:12","guid":{"rendered":"http:\/\/spacingottawa.ca\/?p=5128"},"modified":"2013-01-21T09:06:57","modified_gmt":"2013-01-21T14:06:57","slug":"when-every-day-is-a-busmans-holiday","status":"publish","type":"post","link":"https:\/\/spacing.ca\/ottawa\/2011\/02\/21\/when-every-day-is-a-busmans-holiday\/","title":{"rendered":"When every day is a Busman&#8217;s Holiday"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"YouTube video player\" width=\"640\" height=\"390\" src=\"http:\/\/www.youtube.com\/embed\/cT8A9B2xz6Q\" frameborder=\"0\" allowfullscreen><\/iframe><\/p>\n<p>Peter Raaymakers over at <a href=\"http:\/\/www.transitottawa.ca\/\">Public Transit in Ottawa<\/a> makes a great point this morning:<\/p>\n<p><em><\/p>\n<blockquote><p>It seems like <a href=\"http:\/\/ottawa.ctv.ca\/servlet\/an\/local\/CTVNews\/20110218\/OTT_bus_video_110218\/20110218\/?hub=OttawaHome\" target=\"new\">everyone<\/a> is <a href=\"http:\/\/www.cbc.ca\/canada\/ottawa\/story\/2011\/02\/18\/otttawa-oc-transpo-smoking-video.html\" target=\"new\">talking<\/a> about <a href=\"http:\/\/communities.canada.com\/ottawacitizen\/blogs\/greaterottawa\/archive\/2011\/02\/18\/in-which-mike-aldrich-steps-in-it-rather-badly.aspx\" target=\"new\">the video<\/a> that&#8217;s surfaced recently of an OC Transpo operator absolutely ripping  in to a rider on his bus, not just laying down some ridiculous personal  insults but unleashing some pretty ugly profanity (all within earshot of  young kids, no less). Some have come to the defence of the operator in  question, including transit commission chair Diane Deans and acting ATU  279 president Mike Aldrich, stating that without knowing the full  context of the event, there can&#8217;t be conclusions drawn. I take issue  with that, because no matter the context, the operator acted  unprofessionally and disrespectfully. The rider, it would seem, did the  same, but the rider isn&#8217;t an employee of OC Transpo, so he isn&#8217;t  expected to uphold the service standards. Anyone who&#8217;s worked in the  service industry knows that customers can be disrespectful; that doesn&#8217;t  give you license to go off the handle on them.<\/p>\n<p>But what I really  take issue with is the reputation this (very isolated) incident gives  OC Transpo operators. It&#8217;s a sad reality, but negative press like this  gets a lot more pick-up than positive press; already, this relatively  minor story has received more mileage than the <a href=\"http:\/\/www.transitottawa.ca\/2010\/12\/hero-bus-driver-saves-three-from-fire.html\" target=\"new\">recent one of Peter Paquette<\/a>,  the OC Transpo driver who heroically stopped his bus to run into a  burning house and help evacuate three people who were inside. In fact,  in my experience, the friendly (or at least neutral) bus operators  outnumber the surly (or downright disrespectful) ones by a decent margin.<\/p>\n<p>The problem with this driver&#8217;s actions, though, is not  just that it&#8217;s disrespectful to that individual rider, but it also gives  the impression that disrespectful drivers are the norm, rather than the  exception.<\/p><\/blockquote>\n<p><\/em><\/p>\n<p>We agree with Peter; in our experience of OCTranspo, for every anti-social bus driver (and every profession has its share of people who shouldn&#8217;t work with people &#8211; or who are just having a bad day) there are five more who are exceptionally helpful and friendly, going well beyond what the job description calls for when it comes to courtesy and helpfulness. <\/p>\n<p>As good as they are though, it make be impossible to top the commitment shown by Ottawa&#8217;s singing bus driver, the urban legend whose good cheer has now been captured for all to hear in the YouTube clip shown above.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Peter Raaymakers over at Public Transit in Ottawa makes a great point this morning: It seems like everyone is talking about the video that&#8217;s surfaced recently of an OC Transpo operator absolutely ripping in to a rider on his bus, not just laying down some ridiculous personal insults but unleashing some pretty ugly profanity (all<a href=\"https:\/\/spacing.ca\/ottawa\/2011\/02\/21\/when-every-day-is-a-busmans-holiday\/\">Continue reading <span class=\"sr-only\">&#8220;When every day is a Busman&#8217;s Holiday&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"_ef_editorial_meta_paragraph_assignment":"","_ef_editorial_meta_date_first-draft-date":"","_ef_editorial_meta_checkbox_needs-photo":"","_ef_editorial_meta_number_word-count":"","footnotes":""},"categories":[5297,373],"tags":[2995,2998,345,2174,1650,2996,400,2997,1273,2994],"class_list":["post-5128","post","type-post","status-publish","format-standard","hentry","category-civic-engagement","category-transit","tag-acting-president","tag-atu-279","tag-civics","tag-diane-deans","tag-driver","tag-mike-aldrich","tag-oc-transpo","tag-peter-paquette","tag-president","tag-transit-commission-chair"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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